CookieOffice.com

Terms of Service

Last updated: 20 April 2026

1. Parties and acceptance

These Terms of Service ("Terms") form a legally binding agreement between you ("Customer") and CookieOffice ("we", "us"). By creating an account or using the Service you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are accepting on behalf of a company, you represent that you have authority to bind that company.

2. Service description

CookieOffice provides a consent management platform ("Service") consisting of:

  • A hosted JavaScript SDK served via CDN that displays consent banners on your websites
  • A web dashboard to configure banners, view consent analytics, and manage websites
  • An API to read and manage consent configuration and logs
  • Consent event storage and aggregated analytics

We do not provide legal advice. The Service is a technical tool — you remain solely responsible for your compliance obligations under applicable privacy laws.

3. Account registration

  • You must provide accurate and complete registration information and keep it up to date.
  • You are responsible for maintaining the security of your account credentials and for all activity under your account.
  • You must notify us immediately at [email protected] if you suspect unauthorised access.
  • One person or legal entity may not maintain more than one free account.

4. Plans and billing

  • Free plan: available at no charge subject to plan limits. We may modify or discontinue the Free plan with 30 days notice.
  • Paid plans: billed monthly in advance via Stripe. All fees are non-refundable except as required by applicable law.
  • Upgrades: take effect immediately. Downgrades take effect at the start of the next billing period.
  • Cancellation: you may cancel at any time from your billing settings. Service continues until the end of the current billing period.
  • Overdue payments: we may suspend access to the Service if payment is not received within 14 days of the due date.
  • Price changes: we will provide at least 30 days advance notice of price increases. Continued use after the effective date constitutes acceptance.
  • Taxes: prices exclude VAT. EU customers may be charged VAT at the applicable local rate.

5. Acceptable use

You must not use the Service to:

  • Present consent banners in a deceptive, misleading, or coercive manner (e.g. dark patterns, pre-ticked boxes, consent walls)
  • Circumvent or misrepresent consent for third-party scripts or cookies
  • Collect or store personal data of minors without appropriate lawful basis
  • Reverse engineer, decompile, or attempt to extract source code from the Service
  • Resell, sublicense, or white-label the Service without our written permission
  • Conduct automated scraping, load testing, or denial-of-service attacks against the Service
  • Violate any applicable law or regulation

6. Session limits

Each plan includes a monthly session allowance (a "session" is counted as one banner impression). If your account reaches the monthly limit, new banner impressions will be silently skipped until the next calendar month. Existing consents already stored on visitor devices continue to function normally. We will not charge overage fees — you will need to upgrade to a higher plan to restore service.

7. Intellectual property

CookieOffice and its licensors own all rights in the Service, including the SDK, dashboard, documentation, and branding. These Terms do not transfer any intellectual property rights to you. You may not use our name, logo, or trademarks without our prior written consent.

You retain ownership of your website content, configuration data, and consent records. You grant us a limited licence to process that data solely to provide the Service.

8. Data processing

When the Service processes personal data of your website visitors on your behalf, we act as a data processor under Art. 28 GDPR. The following terms apply to that processing:

  • We process visitor data only on your documented instructions (i.e. to record and serve consent).
  • We implement appropriate technical and organisational security measures.
  • We will notify you without undue delay of any personal data breach affecting your visitor data.
  • We will delete or return visitor data upon termination of the Service relationship.
  • We will assist you in responding to data subject rights requests relating to visitor data we hold.
  • Our sub-processors are listed in the Privacy Policy. We will inform you of any intended changes.

9. Warranties and disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT ANY PARTICULAR COMPLIANCE OUTCOME WILL BE ACHIEVED.

10. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH THE SERVICE OR THESE TERMS.

OUR AGGREGATE LIABILITY TO YOU FOR ANY CLAIMS ARISING UNDER THESE TERMS SHALL NOT EXCEED THE GREATER OF (A) THE FEES PAID BY YOU IN THE THREE MONTHS PRECEDING THE CLAIM, OR (B) €100.

Some jurisdictions do not allow limitations on implied warranties or liability for certain types of damages — in such cases the limitations above apply to the fullest extent permitted by law.

11. Indemnification

You agree to indemnify and hold harmless CookieOffice and its officers, employees, and agents from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising from your use of the Service, your violation of these Terms, or your violation of any third-party rights.

12. Termination

  • By you: you may terminate your account at any time from account settings.
  • By us: we may suspend or terminate your account immediately if you breach these Terms, engage in fraudulent activity, or if required by law.
  • Effect of termination: on termination, your access to the Service ceases. Consent records will be deleted within 30 days. Billing obligations for the current period remain.

13. Governing law and disputes

These Terms are governed by the laws of the European Union and the member state in which CookieOffice is established, without regard to conflict-of-law principles. Any dispute shall be submitted to the competent courts of that jurisdiction. If you are a consumer in the EU, you may also use the EU Online Dispute Resolution platform at ec.europa.eu/odr.

14. Modifications

We may update these Terms from time to time. We will provide at least 14 days notice of material changes by email or a banner in the dashboard. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

15. Miscellaneous

  • Entire agreement: these Terms together with our Privacy Policy constitute the entire agreement between us regarding the Service.
  • Severability: if any provision is found unenforceable, the remaining provisions remain in full force.
  • No waiver: failure to enforce any provision does not constitute a waiver of future enforcement.
  • Assignment: you may not assign your rights or obligations without our written consent. We may assign ours in connection with a merger, acquisition, or sale of assets.

16. Contact

Questions about these Terms? Contact us at [email protected].